 |
Do you custom make products?
|
 |
Yes, we do! Please email us your requirements. If you have an idea or style in mind or you have a picture, please email it and we will try to assist you with your requirement.
|
|
|
If I like a design but it is in gold or silver and I would rather silver or gold, can it be changed?
|
|
Yes, providing we have the supplies in stock we would be happy to do that, just email us for details.
|
|
|
Can I have an item modified?
|
|
Yes! We are happy to modify items to your request, though extra fees for materials may apply. Please email for details.
|
|
|
I would like to purchase an item that you have "sold". Is this possible?
|
|
Yes! As long as we have the products in stock it is. It may take longer than an item that it is in stock as we will have to make it up for you.
|
|
|
I'm looking for something special for a gift, do you have a gift wrapping service?
|
|
Yes, all of our products are wrapped in tissue paper, nice enough to give as gift. We also offer gift wrapping, organza bags, gift boxes, greeting cards, please email us to discuss your requirement.
|
|
|
Do you have gift vouchers?
|
|
Yes! Simply email us and we will email or mail the voucher to you. Refer to the payment details below.
|
|
|
Do you sell wholesale?
|
|
Yes, but you will need to be a registered business and you will need to send us an email outlining your business details including your ABN. Minimum orders do apply.
|
|
|
What shipping options do you offer?
|
|
We take great care when we package our items, ensuring that they will not be damaged. Most items will be ready for dispatch within 2 to 3 days. If your order is larger, we will contact you, to advise you if it willtake any longer.
Within Australia, shipping can be by:
* Regular mail - $4.00. Orders must be under $50.00.
* Registered post - $7.00. This includes insurance of up to $100. Orders that are over $50 must be sent via registered post or express post.
* Express Post - $7.50
* Free express post on all retail orders over $150.
Items will generally arrive within 6-10 days of shipping, but varies depending on your location and jewellery availability. We cannot take responsibility for lost unregistered items. We currently do not offer international shipping.
|
|
|
Which payment methods does  accept?
|
|
We accept direct deposit into our bank account (Australian Residents Only). We also accept Bank Cheques, Personal Cheques, Money Orders and Credit Card payments (Please note that these have to clear before we send your order). Please make all these payable to: and post to:
, PO Box 127 Austral NSW 2179
When paying by direct deposit please use your FULL name so that we can identify your payment.
Please click on the Paymate link below to make a credit card payment:
Please Note: Goods will not be dispatched until funds have cleared.
|
|
Bookmark This Page
